Privacy Statement

1. Overview

SurveyZing ("we", "our", or "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website surveyzing.net or use our survey solutions.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Statement. If you do not agree with its terms, please discontinue use of our services.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.

Information You Provide

• Name, email address, phone number, and company name when you fill in contact or inquiry forms
• Account credentials if you register for an account
• Survey responses and feedback you submit through our platform
• Communications you send to us, including support requests

Automatically Collected Information

• Log data: IP address, browser type, operating system, pages visited, and timestamps
• Device information: hardware model, unique device identifiers
• Usage data: how you interact with our website and services
• Location data: general geographic location derived from your IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our survey services
• Process and respond to your inquiries and requests
• Send transactional communications, such as order confirmations and service updates
• Send marketing and promotional content where you have given consent or where permitted by applicable law
• Analyse usage trends to improve our platform and user experience
• Detect, prevent, and address fraud, security breaches, and other potentially illegal activities
• Comply with legal obligations and enforce our terms of service

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting, email delivery, analytics), bound by confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect the rights, property, or safety of SurveyZing, our users, or the public.
• With Your Consent: In any other circumstances with your explicit prior consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device to store information about your preferences and activity.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function; cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics, Matomo).
• Preference Cookies: Remember your settings and personalisation choices.
• Marketing Cookies: Used to deliver relevant advertisements where permitted.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/HTTPS
• Encryption of sensitive data at rest
• Access controls and role-based permissions for internal systems
• Regular security assessments and vulnerability testing

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Statement, or as required by applicable laws and regulations.

When your information is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies. Contact us at info@surveyzing.net if you wish to request earlier deletion of your data.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal information ("right to be forgotten").
• Right to Restriction: Request that we restrict the processing of your data.
• Right to Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to the processing of your data for direct marketing or legitimate interests.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@surveyzing.net. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe we have inadvertently collected information from a child, please contact us immediately at info@surveyzing.net and we will take prompt steps to delete such information.

10. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page indicates when the most recent revision was made.

We encourage you to review this Privacy Statement periodically. For material changes, we will notify you via email or a prominent notice on our website prior to the change becoming effective.